Promotion of Access to Information Act
Yield Capital has prepared a PAIA Manual in terms of the Promotion of Access to Information Act, 2 of 2000.
The PAIA Manual explains:
- The categories of records held by Yield Capital
- How to request access to records
- The contact details of the Information Officer
- The forms and fees applicable to PAIA requests
- The remedies available if a request is refused or not answered
- Information relating to the processing of personal information under POPIA
Information Officer
Information Officer: Michael Randall
Email: info@yieldcap.co.za
Telephone: 021 551 8222
Office: Unit 3B, The Matrix Building, 8 Bridgeway, Bridgeway Precinct, Century City, Cape Town, 7441
Requesting access to records
Requests for access to records must be submitted in writing using the prescribed PAIA request form. The request must clearly identify the record requested, the right the requester wishes to exercise or protect, and why the requested record is required.
The completed request form may be sent to info@yieldcap.co.za.
Information Regulator
If a PAIA request is refused, or if no response is received, a requester may lodge a complaint with the Information Regulator.
Information Regulator South Africa
Telephone: 010 023 5200
Toll Free: 0800 017 160
General Enquiries: enquiries@inforegulator.org.za
PAIA Complaints: PAIAComplaints@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
POPIA / Privacy Policy Summary
Protection of Personal Information
Yield Capital respects your right to privacy and is committed to processing personal information lawfully, fairly and transparently in accordance with the Protection of Personal Information Act, 4 of 2013.
Personal information we may collect
We may collect and process personal information required to provide financial services, investment administration, client due diligence, compliance, record-keeping and related services. This may include identity details, contact details, financial information, banking details, investment information, tax information, FICA documentation, correspondence, and information required by product providers or regulators.
Why we process personal information
We process personal information to:
- Verify identity and comply with FICA and other legal obligations
- Provide financial services and administrative support
- Process transactions, instructions, applications and requests
- Maintain client records
- Communicate with clients
- Resolve complaints
- Comply with legal, regulatory, audit and record-keeping obligations
- Detect and prevent fraud, money laundering and other unlawful activity
Sharing of personal information
We may share personal information with product providers, investment platforms, insurers, banks, compliance service providers, IT service providers, regulators, auditors, and other parties where this is necessary for the purposes for which the information was collected or where required by law.
We do not sell personal information.
Security and retention
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.
Personal information will only be retained for as long as necessary for the purpose for which it was collected, or for any longer period required by law.
Your rights
You have the right to:
- Request confirmation of whether we hold your personal information
- Request access to your personal information
- Request correction or deletion of inaccurate or outdated personal information
- Object to processing in certain circumstances
- Object to direct marketing
- Lodge a complaint with the Information Regulator
POPIA complaints
If you believe your personal information has been processed unlawfully, you may contact us at:
Email: info@yieldcap.co.za
Telephone: 021 551 8222
You may also lodge a complaint with the Information Regulator:
POPIA Complaints: POPIAComplaints@inforegulator.org.za
General Enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll Free: 0800 017 160
Website: www.inforegulator.org.za